FAQs
Q: How can I place an order?
A: Placing an order at TheRootedSpiritStore is easy. Simply browse through our collection on our website, select the items you love, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and make a secure payment. If you have any difficulties or need assistance, our customer service team is here to help.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal for added convenience and security.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. During the checkout process, you will be able to select your country for shipping, and the shipping cost will be calculated accordingly. Please note that international shipments may be subject to customs fees and import taxes, which are the responsibility of the customer.
Q: How long will it take to receive my order?
A: We strive to process and ship orders as quickly as possible. Once your order is placed, it will typically be processed within 1-2 business days. Shipping times vary depending on your location. For domestic orders within the United States, you can expect delivery within 3-7 business days. International orders may take longer, typically ranging from 7-21 business days, depending on the destination.
Q: Can I track my order?
A: Yes, we provide order tracking for all shipments. Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package and see estimated delivery dates.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Please note that the item must be unused, in its original condition, and in its original packaging for a return to be accepted. For detailed information on our return policy and instructions on how to initiate a return, please refer to our Returns & Exchanges page on our website.
Q: How can I contact customer service?
A: Our customer service team is available to assist you with any inquiries or concerns. You can reach us by email at therootedspiritstore@gmail.com or through our contact form on the website. We strive to respond to all customer inquiries within 24-48 hours.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us. We are here to provide you with an exceptional shopping experience and ensure your satisfaction with our products and services.
A: Placing an order at TheRootedSpiritStore is easy. Simply browse through our collection on our website, select the items you love, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and make a secure payment. If you have any difficulties or need assistance, our customer service team is here to help.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal for added convenience and security.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. During the checkout process, you will be able to select your country for shipping, and the shipping cost will be calculated accordingly. Please note that international shipments may be subject to customs fees and import taxes, which are the responsibility of the customer.
Q: How long will it take to receive my order?
A: We strive to process and ship orders as quickly as possible. Once your order is placed, it will typically be processed within 1-2 business days. Shipping times vary depending on your location. For domestic orders within the United States, you can expect delivery within 3-7 business days. International orders may take longer, typically ranging from 7-21 business days, depending on the destination.
Q: Can I track my order?
A: Yes, we provide order tracking for all shipments. Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package and see estimated delivery dates.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Please note that the item must be unused, in its original condition, and in its original packaging for a return to be accepted. For detailed information on our return policy and instructions on how to initiate a return, please refer to our Returns & Exchanges page on our website.
Q: How can I contact customer service?
A: Our customer service team is available to assist you with any inquiries or concerns. You can reach us by email at therootedspiritstore@gmail.com or through our contact form on the website. We strive to respond to all customer inquiries within 24-48 hours.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us. We are here to provide you with an exceptional shopping experience and ensure your satisfaction with our products and services.